Such fees are not included in the product prices on our site and are at the discretion of the destination country upon arrival. 

We recommend checking in with your country’s local VAT & custom duties policy which will outline if additional charges will be applicable on arrival. (Usually it will be on orders over a certain monetary value).

Please Note: As per our Shipping Information page we will not be responsible for any Duties, Taxes, or Customs fees under any circumstances-they are payable by the receiver.

Once your order is dispatched you will receive an email with your tracking number and instructions on how to follow its journey.

We also highly recommend creating a customer account with the email used to make the order. You will be able to easily follow its journey in your account dashboard.

You can also follow your package’s journey on the domestic postal service website of your country (e.g USPS/AusPost/CanadaPost etc.) by entering the tracking number in the “Track & Trace” section on the relevant website. If you have any issues tracking your order please drop us a message at admin@meowchicboutique.com

Please see our Shipping Information Page for time estimates. Please note that we ship from several locations worldwide so your order will be sent from the location nearest to you.

Please note that the processing time is 2-4 business days on average (this may be be 5-7 business days for high demand items so please consult the product description for further details).

If you need your order by a certain date and are unsure if it will arrive within our Standard Shipping time frame then please select Fedex Express shipping at the checkout or contact us at admin@meowchicboutique.com for more information.

We do ask all customers to make sure to doublecheck your address when you are entering your details on our contact information page.

If however you have entered the wrong address, moved or need to change a detail in your address after your order has been shipped and you have received your shipping confirmation email we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse to see if it is possible update it for you.

Please note that if we are able to resend the package to you you will need to cover the relevant reshipping fees.

Each case is unique so please drop us a message at admin@meowchicboutique.com to fully assist.

On occasion some items may be shipped separately due to size/availability.

If a package arrives with items missing don’t panic, we will make sure that everything arrives safely to you. Drop us a message at admin@meowchicboutique.com so we can make sure everything is in order.

If you have only received one tracking number and you are still missing an item/items please contact us to assist at admin@meowchicboutique.com

On the rare occasion that you have not received your order within the time-frame outlined by our Shipping Information page please drop us a message ASAP to assist fully. We will make sure we get your order to you do not worry!

Once an item has shipped we are unable to cancel it. 

If you order is held up/significantly delayed/missing in transit we will endeavour to send a replacement ASAP but as we cannot recall the package we cannot cancel or refund it at this point.

Each case is different so please reach out to admin@meowchicboutique.com for further information.

Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page: check it out here.

Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/refund orders that are trackable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.

Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at admin@meowchicboutique.com.

Please be advised that if you have received a shipping confirmation email but the tracking number is marked as “The tracking number may be incorrect or the status update is not yet available/Label Created, not yet in system.” or there are no updates available it means that it has not yet received an international scan, rest assured it is on the way. It will usually update within 1-2 days.

If there are no updates at all within 7 days of receiving your shipping confirmation email please drop us a message to make sure everything is in order at admin@meowchicboutique.com

The “Pre-shipment “status reflects that the last scan it received was that it was queued for international postage by the postal service, not that it has not yet left us. Unfortunately once its out of our warehouse we cannot control the speed it is processed. If you are concerned that there is an issue or if it has been in “Pre-shipment” status longer than 10 days please drop us a message at admin@meowchicboutique.com.

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post) to the correct address provided upon ordering but has not successfully arrived to you we would firstly recommend reaching out to your local post office. It is highly likely they are holding it for you and are able to organise collection or reschedule delivery.

If you still cannot locate the package and it is deemed lost/missing we will endeavour to resend a replacement order to you (this is left to the discretion of PawsomeCouture.com) however in this specific scenario we cannot issue a refund.  Please contact us ASAP so we can help at admin@meowchicboutique.com. Each case is different so be sure to include all relevant information when contacting us.

If there is an issue with final delivery of your package we encourage you to reach out to the carrier directly as they can only organise redelivery/collection with the recipient of the package. In such cases we will not be able to co-ordinate the final delivery on your behalf but we will assist as best we can from our end.

If you need to modify the address on the package (due to a move in address or a mistaken address when ordered) you may be charged a change of address fee. Please note that Pawsome Couture will not be responsible for such fees under any circumstances.

If the package is deemed lost/mislaid by the carrier please reach out to us and we will endeavour to assist from our end and send out a replacement to you.  Please note that in scenarios where the package has been lost due to an error/mistake on the carrier’s part we cannot issue a refund.