If you wish to cancel an order we request that you contact us within 24-48 hours of receiving your confirmation email. We have a very quick turn around time between order confirmation and processing at the warehouse so contacting us ASAP gives us the best chance to sort this for you.

For printed-to-order items we request that you contact us between 12-24 hours. As these items are printed specifically for you there is a shorter cancellation window.

Please Note: Once an item has shipped we are unable to cancel it.

If you order is held up/significantly delayed/missing in transit we will endeavour to send a replacement ASAP but as we cannot recall the package we cannot cancel or refund it at this point. Each case is different however and we are here to help.

Please drop us a message at admin@meowchicboutique.com to assist or for further information.

All gift card/store credit codes can be entered at the checkout payment page in the “Discount Code/Gift Card” field. The relevant amount will then be applied to your order. If the order total is less than the amount on the gift card/store credit the balance will remain and can be used on a future order.

Please drop us a message at admin@meowchicboutique.com with your order number and the discount code in question and we will endeavour to adjust your order total. Please note that it must be a valid discount code for your order.

All discount codes can be entered at the checkout payment page in the “Discount Code/Gift Card” field. The relevant discount will then be applied to your order. Please note that discount codes cannot be applied to Shipping Costs.

The best thing to do is contact us ASAP and we will endeavour to merge your original order with a new order of the item in question (we will deduct any duplicate shipping charges if it possible to have them shipped together).

Please contact us at admin@meowchicboutique.com

Our packages are sent without a receipt/invoice as standard so do not worry :) Your receipt comes in the form of your confirmation email.

Firstly we would recommend clearing your cache and cookies and trying to order from a different browser. We would also recommend PayPal as a payment method if you are unable to use your credit card as normal.

If this is not working it may be that we are an international company and your card is not set up for international payments. In this case we would recommend contacting your bank for further information.

If you have any concerns whatsoever in regards to a payment made through our site please drop us a message at admin@meowchicboutique.com.