If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:

1) The item is unworn, unwashed and unused.

2) The item returns to us in its original packaging.

3) The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).

All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing admin@meowchicboutique.com. It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorisation Number which is obtained from a member of our Support Team. We will also provide the nearest location to you where you can send your item(s) back.

Please do not send the order back to us without obtaining the return address and your Return Authorisation Number as we may be unable to accommodate you in this scenario. Some of our warehouse facilities are unable to accept returns so it is vital you contact us so we may fully assist and provide the best address to you.

Please see our full Return/Refund policy here.

CLOTHING/APPAREL/SHOES/MUGS EXEMPTION & RETURN EXCEPTIONS:

Please note that some clothing items, all shoes and all of our mugs are made to order and therefore are non-returnable unless there is a defect. If you have any concerns with the item you have ordered or wish to seek further information about an item you are considering ordering please contact us at admin@meowchicboutique.com for more information. We also urge you to double-check the sizing charts before ordering to ensure that you have selected the best possible size for you.

Due to hygiene reasons no items intended for use with pets, any pet bedding or any pet clothing will be accepted for returns. This also applies to swimwear/jewelry. If you need any further information please contact us at admin@meowchicboutique.com for more information.

As outlined in our Shipping Information we cannot issue refunds on rejected packages.

Please reach out to us if you have any concerns whatsoever regarding your order so we can properly assist and ensure we are able to refund your order for you.

If you reject a package and reach out to us afterwards to query we may be unable to retrieve the package or assist further.

In the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In order to process this you will be required to provide us with photos demonstrating the issue with the item received via our Helpdesk. Please drop us a message at admin@meowchicboutique.com.

Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order or a full refund. This is down to the discretion of the Management Team.

Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.

Once you receive an email notifying you that the refund has been processed by us the funds will be on their way to be deposited back in your account. Depending on your bank this takes between 3-5 business days. If you have any concerns in this regard please do not hesitate to contact us at admin@meowchicboutique.com